Is your jewelry hypoallergenic?

Yes, all of our earring posts are made of either solid 18k gold, or sterling silver dipped in 18k gold or rhodium (depending on color). Our other jewelry is made of a variety of high-gradematerials and metals including 18k gold and sterling silver. Please see exact materials listed under each item.

How should I store and care for my jewelry?

We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our suede pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.

Do you ship internationally?

Yes, we do offer international shipping.

How can I figure out what to wear with my jewelry or what type of gift to buy?

Our team of in-house stylists is here to help you! Whether you have an outfit but can’t figure out which jewels to pair with it, you’re unsure what earrings to pair with your necklace, or you need help picking out a gift, we have a full team of jewelry experts and experienced stylists ready to assist you with any accessorizing needs!

What methods of payment do you accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

When will my order ship?

Orders are usually processed and shipped within 5 working days of purchase.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why can't I track my order on the website?

Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Why is my shipment status not updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

Do you have shipping protection?

Yes, we will be responsible for the smooth delivery of jewelry to our customers.

How will I know when my order has been shipped?

Once your order has shipped, we will send you an email with shipping confirmation and a tracking number. 

What is your return policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. www.jelmaraynia.com reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Do you accept returns?

We accept returns* on any unworn merchandise within 15 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.
Returns are subject to a return fee. The cost is calculated during the return process.

*We do not accept returns on any bulk orders (15 units or higher). For these orders we will only be able to honor our warranty policy.

Who do I contact about a return or replacement?

Please email info@jelmaraynia.com for questions about a return or replacement.